Stride Events Attendee FAQ

Organizing an event? Check out our Director FAQ.

What do I do if I can’t find my confirmation email?

Check your promotions tab and your spam to see if it ended up in one of those spots by chance.

If it’s not there, you can look up your order from our Find My Order page. Select the event you bought tickets for and provide the requested information. If our system locates your order, you can resend your confirmation email.

If for some reason our system can’t find your order, contact us directly

.

Can you resend my tickets or QR codes?

Yes, we can resend your tickets. Keep in mind that some events send tickets closer to the event time, so they may not be included in your confirmation email. Similarly, if you ordered your tickets to pick up at Will Call, you won’t see them in your confirmation either.

You can have your tickets resent by looking up your order on our Find My Order page. You can resend your tickets and confirmation from that page.

If you’re still having trouble getting your tickets, contact us.

Can I get a refund?

All refund policies and decisions are made by each event we work with. You’ll need to contact the event director to request a refund.

Who do I ask if I have questions about the event?

Start by looking at the event website and social media pages. If you can’t find your answer there, reach out directly to the event itself. We work with events across North America, so you’ll want to contact the event director for the most up-to-date information.

Can I switch my ticket to someone else?

You can forward tickets to someone else by clicking the “Manage Order” button in your confirmation email. From that page, select “Send Tickets”. You’ll be able to select the tickets you want to send.

I have a charge on my card I don’t recognize. Can you give me more information?

Absolutely! Stride Events works with events throughout the United States. When events use our platform, they often use our processor, too. So, if you bought tickets or registered for an event recently, that charge may appear as Stride Events or Race Registration Online.

Reach out to us if you’re looking for more specific information on your order.

Why won’t my payment go through?

There are various reasons a payment may not go through on our system. Your card may have been flagged as stolen. So, you can try another card to complete your order.

What does this Zettle charge mean?

We use PayPal Zettle for our point-of-sale (POS) system. If you bought tickets, concessions, or merchandise in person at an event, you may see a Zettle charge.

Why is my order flagged as suspicious?

You may have triggered our system that monitors for suspicious activity. If you’re trying to place a legitimate order, contact the event directly.

Why was my order blocked?

You may have triggered our system that flags suspicious activity. If you’re trying to place a legitimate order, contact the event directly.